The Quality Assurance Office for Cherokee County E 9-1-1 performs routine audits on all aspects of call processing related to our communications center and requests for calls for service. All Communications Officer's are evaluated monthly on all disciplines and receive feedback and if necessary remediation.
In 2021 the Quality Assurance Office completed a total of 1,276 quality assurance reviews. They can be further broken down 415 telephone calls, 414 radio calls, and 447 medical calls.
For more information please contact Quality Assurance Officer Tammy Dodd at email@example.com