Created in 1985, Cherokee County E 9-1-1 answers approximately 980 calls for service daily, totaling over 358,000 calls for service annually. Cherokee County E 9-1-1 is the Primary Public Safety Answering Point, also known as a PSAP, for all law enforcement, fire rescue, emergency medical services (EMS), and emergency management in Cherokee County, Georgia.
We process and dispatch calls for Cherokee County Fire and Emergency Services, Woodstock Fire Department, Cherokee Sheriff's Office, Cherokee Marshal's Office, Cherokee County Animal Control, Woodstock Police, Canton Police, Holly Springs Police, and Ball Ground Police. We also take calls from numerous county government agencies as well as taking calls and referring them to the proper outside agencies.
All Cherokee County E 9-1-1 Communications Officers are State of Georgia Peace Officer Standards and Training (POST) Council certified as well as National Academy of Emergency Medical Dispatch (NAEMD) Emergency Medical Dispatchers (EMD) with American Heart Association BLS Provider CPR certifications. This allows our Communications Officers to provide critical, life-saving care when our citizens need it most.
In 2022 we completely renovated our backup center to match our primary center, making it completely redundant in case we have to leave in an emergency or a planned situation. The location is also off-site so it keeps our operational readiness at the highest levels in the event of a large-scale event.
In carrying out our mission, we recognize that service is our only product and we strive to provide it at the most superior level possible. We also recognize that our strength and success are tied directly to the individual and unique contributions of each of us working in a spirit of cooperation and teamwork with our public safety associates, both within and outside the communications center.