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The Accreditation Office at Cherokee County E 9-1-1 handles policy and document creation and management relating to the agency. The accreditation manager is also the current Terminal Agency Coordinator (T.A.C.) who acts as the liaison to the Georgia Crime Information Center (GCIC).


However, the primary role of the Accreditation Manager is to oversee and manage the agency’s certification. The certification is provided through the Commission on Accreditation for Law Enforcement Agencies (CALEA). Standards are set by CALEA that offer a structural framework of excellence to assist in modeling the agency. Through certification assessments, the Accreditation Manager shows evidence that Cherokee County E 9-1-1 is kept to those standards with written directives and provides proof that they are maintained. Reviewed annually, with a full on-site audit process every four years, our agency must stay on top of meeting these standards. As the standards grow, evolve, and change so too does the agency continue to improve to better serve the community.

Cherokee County E 9-1-1 is a four-time Commission on Accreditation for Law Enforcement Agencies (CALEA) - Public Safety Communications Center accredited center.

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(IMPORTANT NOTE: CALEA is not an investigatory body; therefore, the public comment portal should not be used to submit information about matters requiring follow-up or investigation. Additionally, there will be no response to comments submitted through the portal other than an acknowledgment of the submission; however, the information will be considered in the context of its relevancy to compliance with CALEA standards and the tenets of CALEA Accreditation.)

For more information, please contact Accreditation Manager Aaron Schwab at

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