© 2017 Cherokee County E 9-1-1

We like to know how we are doing

Commendations:
Procedures for submitting a commendation:
Procedures for submitting a complaint:

Fill out the comments page via the survey link just below with as much information as possible. Letters of complaint should describe the event or incident, a date and time of occurrence, if possible, and the name and/or identification number of the operator involved. All complaints will be investigated and the complainant will be notified of the findings within 5 business days from the date of receipt.  

  • At any time you may contact the Cherokee County E-911 Agency at 678-493-4080 and request to speak with the on-duty 911 Supervisor and they will take the appropriate action.

  • If you have a complaint involving a 911 Supervisor you may contact the Cherokee County Director of Operations at (phone number) or by e-mail at pabridges@cherokeega.com.

  • If you choose you may make your complaint in writing and forward it to:

Director Priscilla Bridges at pabridges@cherokeega.com

 

Office Hours:
Monday – Friday 8:00 AM to 5:00 PM or by pre-arranged appointment

There is no greater form of recognition for a 911 Agency Employee than to receive a compliment from someone whose life they have touched and made better.  As means of maintaining both Cherokee County E-911 performance and community relations, the Cherokee County 911 Agency:

 

  • Encourages citizen recommendation for improvements in our service delivery

  • Welcomes the commendations of Agency personnel who admirably perform their duties

  • Encourages commendations and/or questions about the Agencies performance or the actions of its employees.

Commendations may consist of any form of recognition from a citizen's letter to an award. Letters should describe the events or incident along with the operator's name(s) and/or identification number. In all cases, especially letters of appreciation, the employee, their immediate supervisor and the Communications Director will be made aware of outstanding performance. A copy of the letter is placed in the employee's personnel file.

If you wish to commend a 911 agency employee you may register your commendation in one of the following ways:

  • At any time you may contact the Cherokee County 9-1-1 Agency at 678-493-4080. Request to speak with a 911 on-duty Supervisor and they will take the appropriate action. You can also request a community survey be sent to you so you may rate our agency's quality of service.

  • If you choose you may also make your commendation in writing. Written correspondence should be addressed to:

    Director Priscilla Bridges at pabridges@cherokeega.com

Office Hours:
 

        Monday – Friday 8:00 AM to 5:00 PM or by pre-arranged appointment

It is our intention to investigate all complaints regarding our performance while ensuring confidentiality for both the complainant and the subject of the complaint.  As a means of maintaining both Cherokee County E-911 agency performance and community relations, our agency:

 

  • Encourages citizens to recommend improvements in our service delivery.

 

  • Encourages complaints and/or questions about the Agencies performance or the actions of its employees.

 

  • If you feel that an employee has acted improperly, you may register your complaint in the following ways: